Shipping Information
We currently offer various shipping options, including standard and expedited services, to accommodate your needs
We prioritize safe and secure shipping practices to ensure your jewelry arrives in pristine condition. All orders are carefully packaged, and tracking information is provided so you can monitor your shipment's progress. At our jewelry store, we strive to make the shipping process as effortless and cost-effective as possible for all our customers.
Processing
Time
Fast and Reliable Service
IN STOCK ITEMS: All orders are processed within 2-3 business days to ensure prompt delivery.
CUSTOM ORDERS: Processing may take 1-3 weeks depending on design complexity. Further details will be provided at checkout and via email.
Shipping
Methods
Global Reach
We offer standard and expedited shipping options, calculated at checkout based on your location.
Free standard shipping is available on orders over $75 within the US.
International Shipping: Available to select countries. Delivery times and cost may vary. Customs fees, taxes, or duties may apply and are the buyer's responsibility. Delivery times may be affected by customs processing.
Packaging &
Insurance
Affordable Options
All jewelry is securely packaged to ensure it arrives in pristine condition.
Insurance options are available at checkout.
Order
Tracking
Stay Updated
Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the progress of your shipment.
We encourage you to reach out to CONTACT US if you have any questions or concerns regarding your order.
Discover Your Perfect Fit with Our Sizing Guide
Finding the perfect fit for your jewelry is essential to both comfort and style. Our comprehensive sizing guide is designed to assist you in selecting the right size for our amazing pieces, whether you're shopping for a ring, bracelet, or necklace.
Rings: Finding the correct ring size is crucial, as a ring that is too tight can be uncomfortable, while one that is too loose may slip off. Check out our detailed instructions on how to measure your ring size at home, or visit our Instagram, or contact us for personalized assistance.
Bracelets: The perfect bracelet should fit snugly without being overly tight. We provide sizing charts and tips to help you measure your wrist correctly, ensuring that your new accessory is just right for you. Our items are one size fits most, but we can resize most bracelets for the perfect fit, making the item customizable.
Necklaces: Necklace lengths can greatly affect how a piece looks on you. Our guide will help you choose the appropriate length, ensuring that your necklace complements your neckline and desired style. We recommend 32 -36", then add a beaded tassel for the most striking look.
Ring Sizing Made Simple
When it comes to rings, accuracy is key. To determine your size, you can use a piece of string or a measuring tape to measure the circumference of your finger. Alternatively, you may already own a ring that fits comfortably—simply measure the diameter of that ring. If you're uncertain, consider visiting us in Memphis location for a professional fitting.
Perfectly Sized Bracelets
Bracelet sizing can depend on your personal preference for fit—whether you prefer a cozy or slightly looser wristband. Use a fabric measuring tape to measure your wrist circumference, and consult our sizing chart to find your ideal bracelet fit. If you're between sizes, we recommend opting for the larger size for comfort. Our creations are made for an average sized wrist 7-8". If you require larger or smaller, please request customization.
CUSTOMIZATION: Any bracelet can be resized for optimal comfort. Please advise if you require an adjustment within 24 hours of purchase so items can be prepared well in advance of shipping.
Choosing the Right Necklace Length
Necklace lengths vary widely and can change the way a piece enhances your outfit. Whether you want a choker that hugs your neck or a longer pendant style, our guide lays out the various lengths and how they can complement different necklines and styles. Use a piece of string to simulate the desired length before purchasing, or refer to our in-store associates for expert guidance. When in doubt, 32" - 36" is a great length! Feel free to add a 5-6" triple-strand tassel.
Need More Help?
If you have any questions or need further assistance when it comes to sizing, our friendly team at Pure Joy Jewels is here to help. Don’t hesitate to reach out via our contact page.
Don't forgot to FOLLOW us on social medial. Visit us on IG to see us out near Beale Street in Memphis, get personalized advice and see reels and lives of our beautiful collections, customers, and creators.
Custom Sizing Available
For necklaces, we recommend lengths of 32-34 inches for the best aesthetic appeal, gracefully complementing various necklines and styles. This size range not only enhances your natural beauty but also adds versatility to your jewelry collection. Whether you're dressing up for a special occasion or adding a touch of elegance to your everyday look, our custom sizes ensure you find the ideal piece that feels just right.
34" Length 2-Color 3-Strand Necklace w/ Tassel
The body of this style necklace stops where the tassel starts. See how the golden cowrie sits at the 17"mark. If you double this number to account for the entire circumference of the necklace, that means that if remove the tassel, this necklace is only 34". This is our recommended length.
Elevate your accessory game with a 5-6" tassel that adds a playful yet sophisticated touch to any outfit. Available in various colors and materials, tassels can effortlessly define your unique style, whether you wear them on a necklace, bracelet, or as an accent on your favorite handbag. Visit our jewelry store today to explore our exquisite collection and find the perfect tassel to express your individuality! This one starts with a dual golden metal cowrie shell. What will you choose for your centerpiece?
Our Return Policy: Your Satisfaction Matters
At Pure Joy Jewels, we understand that not every purchase may meet your expectations. That's why we offer a comprehensive return policy to ensure your shopping experience is as joyful as possible. If you need to return an item, please refer to the guidelines outlined below.
Return
Conditions
What You Need to Know
Items must be returned within 14 days of delivery.
Items must be undamaged and in original packaging.
We cannot accept returns on sale items, custom/personalized pieces or items that have been altered.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the incorrect item.
Refund
Process
How Refunds Work
To initiate a return for a refund, please contact our customer service team or email us at hello@purejoyjewels.com within 14 days of the delivery of your purchase to start a return. Please provide your order number.
Once we receive your returned items and confirm the return conditions have been met, we will process a refund to the original method of payment. Please note that shipping fees are non-refundable.
Exchange
Policy
Looking to Exchange?
If you would prefer to exchange an item instead of receiving a refund, we offer a hassle-free exchange policy.
Items must be in their original condition and undamaged, to qualify for an exchange.
Simply contact our customer service team within 14 days of your purchase to start an exchange. Upon receiving your return, we will ship your new item at no additional shipping cost, just pay any difference in item price.
Limited
Warranty
6-month Warranty Protection!
We offer a limited warranty covering repairs for a period of six months from the date of purchase.
Should your jewelry require service, please contact us to start a warranty claim. Our skilled artisans will expertly re-string your piece, polish your jewelry and replace any damaged or missing beads with like kind and quality, ensuring it remains as sparkling as the day you purchased it.
We are dedicated to preserving the integrity and charm of your jewelry, so please don't hesitate to reach out for assistance during your warranty period.
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